At RK Food Products (hereinafter referred to as “we”, “our”, or “the Company”), customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
1. Refund & Return Process
We reserve the right to decide the process for approving and crediting refunds or returns based on acceptable conditions.
- If the payment for an order was made online, any approved refund will be credited to the original payment method used by the customer.
2. Eligibility for Return or Refund
Customers may request a return or refund within 48 hours of receiving the product only if:
- The product delivered is incorrect in quantity
- The product does not match the agreed specifications
- The product is damaged or defective
Requests made after 48 hours of delivery will not be accepted under any circumstances.
3. Required Proof
To process a return or refund request, customers must share:
- Clear images of the product
- Images of the outer packaging/box
- Copy of the invoice
All images must show the product in its original condition and be sent within 48 hours of delivery to:
📧 Email: info@rkfoodproducts.in
(Replace email if required)
4. Inspection & Approval
After reviewing the submitted images, our team will decide whether:
- A return will be initiated, or
- A refund will be processed
This decision will be subject to internal quality checks and management approval.
5. Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, once the order is delivered:
- Return or refund requests will be considered only if the conditions mentioned in Section 2 are met.
- Approved refunds for COD orders will be processed via NEFT transfer to the customer’s bank account.
6. Refund Timelines
- Once approved, refunds will be initiated within 24 working hours.
- The amount may take 7–10 working days to reflect in the customer’s account, depending on the payment method and bank processing time.