At RK Food Products, we value the trust you place in us and are committed to protecting your personal information and ensuring secure transactions. This Privacy Policy explains how we collect, use, share, and protect your information through our website and mobile application (hereinafter referred to as the “Platform”).
By accessing or using our Platform, providing your information, or purchasing our products/services, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable service or product terms. If you do not agree, please do not use our Platform.
1. Collection of Your Information
When you use our Platform, we may collect personal and non-personal information provided by you from time to time. You can browse the Platform without revealing your identity, but certain services (such as placing orders) require registration.
The information we may collect includes:
- Name, email address, phone number
- Delivery and billing address
- Payment details (credit/debit card, UPI, net banking, etc.)
- Purchase history and preferences
- Device information, browser type, IP address, and usage data
We use this information to understand customer behavior, improve our products and services, fulfill orders, and enhance user experience. Data may be analyzed in an aggregated and anonymized manner for internal research.
2. Use of Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Improve our products, services, and Platform experience
- Communicate order updates, offers, and promotions
- Detect and prevent fraud or misuse
- Comply with legal and regulatory requirements
You may opt out of promotional communications at any time.
3. Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and user behavior
- Measure promotional effectiveness
Cookies do not store personal information. You can choose to disable cookies through your browser settings; however, some features of the Platform may not function properly.
We may also use third-party cookies (such as analytics tools) for marketing and performance analysis. We do not control third-party cookie practices.
4. Sharing of Personal Information
We may share your personal information with:
- Our affiliates and business partners
- Logistics and delivery partners
- Payment service providers
- Legal or regulatory authorities, if required by law
Your information is shared strictly for order fulfillment, service delivery, legal compliance, and platform improvement. We do not sell your personal information to third parties for marketing purposes without your explicit consent.
5. Links to Other Websites
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.
6. Security Measures
We implement reasonable physical, electronic, and procedural safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, internet transmission is never completely secure, and users acknowledge this risk.
You are responsible for maintaining the confidentiality of your account login credentials.
7. Choice and Opt-Out
You can opt out of receiving non-essential promotional communications by adjusting your account preferences or contacting us directly.
8. Children’s Privacy
Our Platform is intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If you are under 18, you may use the Platform only under parental or guardian supervision.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data may be retained in anonymized form for analytics and research.
10. Your Consent
By using our Platform or providing your information, you consent to the collection, storage, use, and processing of your personal data in accordance with this Privacy Policy. You also consent to being contacted via call, SMS, email, or messaging apps for order-related or service-related communication.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
12. Grievance & Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact us:
📧 Email: rkfoodproducts28@gmail.com
📞 Phone: +91 84893 14587
🕒 Working Hours: Mon–Sat (10:00 AM – 6:00 PM)